Shipping Policy

At Querencia Studios Shop, we want your experience to be smooth, reliable, and transparent. This policy outlines how we handle order processing, shipping, and delivery within India.

Shipping Methods and Carriers

We currently ship orders across India through trusted courier partners such as Delhivery, Blue Dart, and India Post. The carrier for your order is selected automatically based on location and service availability.

Estimated Delivery Times

Domestic (within India): Standard delivery typically takes 5–7 business days from dispatch.
Please allow additional time during peak seasons, holidays, or unforeseen courier delays.

Note: We do not offer international shipping at this time.

Shipping Fees

Flat Rate: ₹99 for all orders under ₹1499.

Free Shipping: Orders above ₹1499 qualify for free standard delivery.

Any applicable shipping charges will be displayed at checkout before you confirm your order.

Order Handling Time

Orders are usually processed and dispatched within 2–3 business days of purchase. You’ll receive a confirmation email with tracking details once your order has been shipped.

Lost or Damaged Packages

We take care to ensure your order reaches you safely. However, if your package is lost or arrives damaged:

Please contact us within 7 days of delivery (or expected delivery) at connect@querenciastudios.com.
Provide your order number and, in the case of damaged items, photos of the package and product.
Claims made after 7 days may not be eligible for investigation or replacement.

Contact for Shipping Queries

If you have questions about your order or shipping, reach out anytime:
connect@querenciastudios.com