Privacy Policy

Last updated: October 2025

Querencia Studios (“Querencia,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, products, or services. It also outlines your rights regarding your personal data.
By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

We may collect the following categories of information:

Personal Information
Name
Email address
Phone number (if you provide it)
Payment details (processed securely through third-party providers)
Usage Information
IP address and browser type
Device identifiers
Pages viewed and time spent on our site
Clickstream data and referring/exit pages
Cookies and Tracking Technologies

We use cookies, pixels, and similar tools to understand website performance, remember your preferences, and improve your experience. See Section 6 for details.

3. How We Use Your Information

We use your information for the following purposes:

To provide and manage our services, including bookings, product purchases, and workshop registrations.
To communicate with you, including responding to inquiries and sending updates about your sessions or products.
To personalize your experience and recommend content that may be relevant to you.
To conduct analytics that help us improve our website, services, and offerings.
To comply with legal obligations and enforce our terms of service.

We will never sell your personal information.

3. Data Security

Querencia uses reasonable technical and organizational measures to safeguard your information. These include encrypted payment processing, secure hosting providers, and restricted data access.
However, please note that no method of online transmission or storage can be guaranteed as 100% secure.

4. Sharing and Disclosure

We may share your information only in the following situations:

Service Providers: With trusted third-party vendors (e.g., payment processors, scheduling tools, cloud storage) who help us deliver our services. These providers are contractually required to protect your data.

Legal Requirements: If required by law, subpoena, or government request.

Safety: When necessary to protect the rights, safety, or security of Querencia, our users, or others.
We do not sell or rent personal information to marketers or advertisers.

5. Your Rights

Depending on your location, you may have the following rights under applicable data protection laws (such as the EU GDPR or California CCPA):

Access: Request a copy of the personal data we hold about you.

Correction: Ask us to update or correct inaccurate information.

Deletion: Request that we delete your data, subject to certain legal obligations.

Restriction: Ask us to limit the processing of your information.

Portability: Request to receive your data in a portable format.

Opt-Out of Marketing: Stop receiving non-essential communications at any time by clicking “unsubscribe” or contacting us directly.

To exercise these rights, please email us at connect@querenciastudios.com. We may ask you to verify your identity before fulfilling requests.

6. Cookies and Tracking

Cookies are small text files placed on your device to improve your browsing experience. We use:

Essential Cookies: Necessary for site functionality (e.g., login, checkout).

Performance Cookies: Help us understand website usage.

Preference Cookies: Remember your settings and choices.

You can control or delete cookies through your browser settings. Disabling cookies may affect certain features of our site.

7. Data Retention

We retain your data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. When no longer needed, your information will be securely deleted.

8. Third-Party Links

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of third parties. We encourage you to read the privacy policies of those websites.

9. Children’s Privacy

Querencia does not knowingly collect personal information from individuals under 16 years of age. If we become aware that we have collected such data, we will delete it promptly. Parents or guardians who believe their child has provided personal information should contact us at connect@querenciastudios.com.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our practices. Updates will be posted on this page with a revised “last updated” date. If changes are significant, we will provide additional notice (such as by email).

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

Querencia Data Protection Team:
Email: connect@querenciastudios.com